Frequently Asked Questions
Shopping Information
DO YOU SHIP INTERNATIONALLY?
No. We only offer domestic delivery at this time.
WHAT SHIPPING METHODS ARE AVAILABLE?
We offer Sendle tracked standard shipping and expedited.
Express Post shipping via Australia Post. Standard shipping is $10
for all items.
Express Tracked Shipping is $20 for urgent deliveries.
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
We process all orders within 1 to 14 business days. You will
receive a notification once your order has shipped.
Using standard shipping, they will arrive within 2-4 business
days within the state of NSW and 3-6 business days if your
address is interstate.
If you select Express Post, you can expect your package to
arrive within 1-3 business days, with NSW addresses usually
receiving their items within 1-2 business days.
If you have not received your package after 14 business days
of shipping confirmation, please contact us at:
opticaloutletdirect@gmail.com
Orders and Returns
HOW DO I PLACE AN ORDER?
You can place an order by selecting your quality sunglasses or optical wear and adding them to your shopping cart, located in the top right of your screen. Click or tap "Proceed To Checkout."
To confirm your order, enter your payment and shipping details using our secure shopping platform.
Once complete, we will send you a confirmation and invoice to your nominated email address.
If you do not receive a confirmation within 10-15 minutes of placing your order, contact us here.
HOW CAN I CANCEL OR CHANGE MY ORDER?
You will need to contact us within ??? hours or before [TIME] to
cancel or change an order. We cannot cancel or change orders
once we have shipped your items.
MY ITEMS ARRIVED DAMAGED OR IS INCORRECT. CAN I GET A REFUND OR REPLACEMENT?
Yes - please email us with your query first. If applicable, we
may ask you to send back your damaged or incorrect item (e.g., a mismatch between what you ordered and what was sent) and we will refund or replace your order.
We do not provide refunds for changes of mind.
How DO I CONTACT OPTICAL OUTLET DIRECT WITH OTHER QUESTIONS?
You can call or text us any time on +61 (2) 5999 4090, email us at:
opticaloutletdirect@gmail.com,
OR
you can visit us in
store at 502 Princes Hwy, Rockdale NSW 2216.
We endeavour to attend to your query as soon as possible.